At Dolata’s, customer satisfaction is our top priority. We aim to ensure that you have a smooth shopping experience with us. Please read our Cancellations and Returns policy carefully to understand your rights and obligations when making a purchase on our website.

1. Order Cancellation

We understand that you may need to cancel an order after placing it. Below are our guidelines for order cancellations:

a. Before Dispatch:

You can cancel your order at any time before it has been dispatched from our warehouse. To cancel your order, please contact our customer support team at dolatas05@gmail.com or call us at +91-9664420465. Once confirmed, you will receive a full refund to your original payment method.

b. After Dispatch:

Once your order has been shipped, we are unable to cancel it. In this case, you may proceed with a return after the product has been delivered (refer to our Return Policy below).

2. Return Policy

We are committed to ensuring that our products reach you in the best possible condition. If you are not satisfied with your purchase or have received a damaged, defective, or incorrect item, you can request a return or replacement.

a. Eligible Returns:

You may request a return under the following circumstances:

• The product is damaged or defective upon delivery.
• You received the wrong product.
• The product has expired upon delivery.

b. Return Process:

To initiate a return, please follow these steps:

1. Notify Us: Contact us at dolatas05@gmail.com or call us at +91-9664420465 within 7 days of receiving your order. Provide your order details and reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the product.
3. Pack & Ship: Ensure that the product is in its original packaging, unused, and in the same condition as when it was delivered. Ship the product back to the address provided.

c. Non-Returnable Items:

Certain products are not eligible for return due to hygiene and safety reasons:

• Opened or partially used food products.
• Products purchased during special promotions, sales, or at discounted rates (unless damaged or defective).

3. Refund Policy

Once we receive your returned item, our team will inspect it to ensure that it meets our return conditions. If the return is approved, you will receive a full refund.

a. Refund Timeline:

Refunds will be processed within 7-10 business days after the returned product has been received and inspected.

b. Refund Method:

Refunds will be issued to the original payment method (e.g., credit/debit card, UPI) used during the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

c. Shipping Charges:

If the return is due to a defect or mistake on our part (e.g., wrong item delivered), we will cover the return shipping costs. However, if the return is due to a change of mind, the customer will be responsible for shipping costs.

4. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 7 days of delivery. We may request photographs of the damaged product and the packaging to expedite the return or replacement process.

a. Replacement:

If available, we will offer you a replacement for the damaged or defective item. If a replacement is not possible, we will issue a full refund.

5. Contact Us

For any queries or assistance regarding cancellations, returns, or refunds, please feel free to reach out to our customer support team:

Dolata’s FMCG Products
Phone: +91-9664420465
Email: dolatas05@gmail.com
Address: 53/90, Saryu Marg, Madhyam Marg, Mansarovar, Jaipur-302020